Latest CR survey sees Tesla Model 3 lose its ‘Recommended’ rating

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The consumer outfit said that Tesla buyers are more likely to be satisfied with their vehicle than customers of any other brand... but "many customers reported problems with the Model 3, including loose body trim and glass defects". Following a Consumer Reports survey, more issues were uncovered.

Some respondents reported unexplained cracks in the rear window-a problem that Consumer Reports observed with one of its own test vehicles.

Tesla said the vast majority of these issues have been corrected and noted Consumer Reports' surveys show its vehicles rank among the highest in customer satisfaction. The sedan's fall from grace contributed to Tesla dropping to No. 19 in Consumer Reports' brand rankings, down 11 spots from past year and its lowest ever.

While Consumer Reports initially predicted the Model 3 would have average reliability, it's turned out to be below average.

The stripping of the recommendation comes after Consumer Reports tallied the results of an annual survey focused on vehicle reliability.

Tesla also received another ding on Consumer Reports' latest rankings.

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The initial deliveries will go to customers who placed their orders before the end of 2018, Tesla said.

"Not only are our cars the safest and best performing vehicles available today, but we take feedback from our customers very seriously and quickly implement improvements any time we hear about issues".

This report confirms the concerns many analysts have raised about the quality of Tesla models slipping as the automaker ramped up production a year ago.

According to CR, the main problems with the Model 3 were loose body trim and glass defects. The firm had said in January that Model 3 deliveries in China would begin in March.

"Model 3 owners in our spring survey sample reported some body hardware and in-car electronics problems, such as the screen freezing, which we have seen with other Tesla models", wrote CR's Patrick Olsen. The others in the top five also are premium marques: Volkswagen AG's Porsche and Audi, followed by Toyota Motor Corp.'s Lexus.

The lowest-rated auto brand by Consumer Reports is Fiat (FCA-IT), right behind Jaguar and Land Rover.

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