O2 network down as thousands of customers lose access to 4G data

The O2 outage wreaked havoc across the UK yesterday

Because a worldwide technical glitch has led to the O2 data networks (including Tesco Mobile, Giffgaff and Lycamobile who use their service) to go down, and millions of people have been unable to use their data today.

And it's not just smartphone users that are having problems; O2's data network also provides the connectivity for other services including real time information on London's buses.

The fragility of the increasingly connected systems that keep modern, Western nations running was underlined Thursday when major telecoms network O2 ceased to transmit mobile data from around 0530 GMT.

"During December 6, 2018, Ericsson has identified an issue in certain nodes in the core network resulting in network disturbances for a limited number of customers in multiple countries using two specific software versions of the SGSN-MME (Serving GPRS Support Node - Mobility Management Entity)", the supplier said.

"We work hard to ensure that our customers can limit the impact and restore their services as soon as possible".

In total, around 32 million customers are affected.

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And while it hasn't been heavily reported, O2 and Softbank are not alone with this issue.

It also said that the issue could be causing "intermittent problems" when customers make voice calls too.

He said: "I want to reassure our customers that we are doing everything we can to fix the issue with our network and say how sorry I am to everyone affected".

"One of our 3rd party suppliers has identified a software issue in their system".

The company, the second-largest mobile network in the United Kingdom, said it was investigating the technical fault. "We are working closely with the remaining customers that are still experiencing issues". "We'd encourage you to use Wi-Fi wherever you can and we are really sorry".

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