Uber will no longer force victims of sexual assault into private arbitration

Image Uber

As the Lyft spokesperson noted in their comment, Uber made the decision to drop mandatory arbitration about 48 hours before the company had to respond to a lawsuit filed by 14 women who alleged they were assaulted by their drivers.

A CNN investigation revealed at least 103 Uber drivers in the US were accused of sexually assaulting or abusing passengers in the past four years.

As part of its investigation, CNN also contacted more than 20 police departments to obtain data on complaints that involved Uber and Lyft drivers and sexual assault.

In fact, Uber's new policy might not help her clients: The changes apply only to individuals.

"Last month, Susan Fowler, the former Uber engineer who authored a 2017 viral blog post about sexual harassment endured while working there, said: "We need to end the practice of forced arbitration", she wrote on April 12", legal loopholes companies use to cover up their illegal treatment of employees".

Andy Gilman, president and CEO of CommCore Consulting Group, says that Uber is taking a step-by-step approach to improving its reputation, and that companies that have similar compulsory arbitration clauses have been put on notice.

Since then, calls for the end of forced arbitration for sexual assault survivors have intensified. "This will not be the last issue Uber has to clean up to show it is dealing with all issues so that customers will trust the brand".

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Previously, upon signing up for Uber or Lyft services, users had to agree to resolve claims on an individual basis through arbitration.

" We believe it is extremely, crucial to enable survivors of sexual assault and unwanted sexual advances the control and company that was, honestly, removed from them because event", Uber's primary legal officer, Tony West, informed the reporter in a phone interview. Uber faced a reckoning of its own a year ago after former software engineer Susan Fowler wrote a poignant blog post documenting harassment she faced there.

There is no publicly available data for the number of sexual assaults by Uber, Lyft, or other rideshare companies.

Uber announced Tuesday that its new policies would include the publishing of "a safety transparency report that will include data on sexual assaults and other incidents that occur on the Uber platform".

Assault and harassment cases are now exempt from that requirement.

Lyft, a rival vehicle service, had similar terms of service requiring passengers to use arbitration. (I deleted the app past year, after a driver found my phone number-through his trip history, I assumed-and repeatedly texted and called me.) Last month, Uber implemented a host of long-delayed safety features, such as an emergency-call button that connects a rider to a 911 operator and features real-time location data from the moving vehicle.

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