Millions of BB&T customers affected by outage

Several of BB&T's banking services unavailable due to technical issue

Customers with accounts at BB&T bank are now unable to access some of the banking services provided due to an equipment malfunction at one of the company's data centers.

On Friday afternoon, a BB&T customer contacted 11Alive because she was not able to access her bank account to check her balance on line. Our online and mobile banking platforms are now available along with our automated Phone24 service and ATMs.

It continued, "To our clients, we are deeply sorry this has happened".

BB&T says an equipment malfunction was to blame, not a cyber attack.

"We are listening to our clients and we are committed to making this right", said Brian Davis, BB&T director of corporate communications. Our systems are still processing updates, and we expect account information to become current later today.

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The bank said it is experiencing an outage at one of its data centers.

An outage map showed the biggest impact targeted much of central North Carolina, Atlanta, the Washington area and Philadelphia.

BB&T says they'll work with customers on any fees or issues experienced due to the outage once their systems come back online.

It also said its locations that are usually open Saturday will stay open for two hours longer to address any customer needs.

Officials with BB&T said "the issue has been identified and they're working to resolve it as soon as possible". "We will continue to provide updates here and on BB&T's Facebook and Twitter pages".

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