In a statement Sunday, Massage Envy - which has more than 1,100 franchises in 49 states, according to the company's website - said the incidents described in the report were "heartbreaking for us and for the franchisees that operate Massage Envy locations".
Massage Envy, the nation's largest massage franchise, says it is planning to "strengthen" its policies after more than 180 women have come forward with accusations of sexual assault against the company's massage therapists and managers.
ABC News also reported that another woman is suing for more than $2 million after she says a massage therapist grabbed her head and put his hands over her mouth and assaulted her.
Massage Envy has over 1,200 locations nationwide with alleged sexual assault in many different locations. The incident took place during her seventh session with a highly-recommended masseur named James Deiter, who was reportedly in his 60s. When she called the Massage Envy location to report the incident the manager refused to interrupt the current session Deiter was having with a client or to connect Ingram with the owner. "She said she could not do that, and she invited me in to talk about my services".
Dozens of women reported digital and oral penetration. The assaults happened at a franchise outside Philadelphia. Some locations continue to keep abusers on staff, while others have quietly fired accused therapists without reporting them to police, allowing them to move on in their careers without repercussions.
"I said to her, 'Nicole, he stuck his fingers in my vagina less than an hour ago, '" Ingram later testified in court. The woman stated in a deposition that she had trusted the company because it was reputable and she had been there before.
"Massage Envy told BuzzFeed News that it would not be "appropriate to respond point-by-point" to questions "because of pending litigation" and the confidential documents involved".
"It's very alarming, very alarming, people are very vulnerable when they go in for a massage", said Leslie Lombino of Somerville, Massachusetts.
Sadly, many other claims surface in Buzzfeed's report, which also touches upon Massage Envy's inability to provide much comment on the allegations for legal reasons. "That's why we will never stop reinforcing to our franchisees the importance of a safe environment".
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