Time Warner Cable Customer Records Exposed

Around 4 million Time Warner personal records exposed in data leak

The breach was eventually linked to communications provider Broadsoft, whose unit developed the MyTWC app. On the other hand, a BroadSoft spokesperson believes that the vulnerable data didn't feature sensitive details.

As the report is quick to note, Time Warner Cable isn't alone when it comes to leaving customer and company data exposed on Amazon cloud servers.

Charter clarified that once the unlocked server was discovered, Broadsoft immediately removed the information and began a joint investigation into the incident.

"A vendor has notified us that certain non-financial information of legacy Time Warner Cable customers who used the MyTWC app became potentially visible by external sources", Charter Communications Inc (NASDAQ:), Time Warner Cable's parent, said in an email. Nor, it said, were any of its core systems left open to scrutiny.

The breach was discovered by a third party firm that was working to resolve a data breach at another company.

One of the databases contained four million records relating to customers, but some were duplicates, meaning less than four million individual users were likely to have been affected. Unfortunately, financial transaction details were also among featured information. "Customers need not worry since sensitive info like Social Security numbers were not compromised", read the report.

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In response, TigerSwan said it took information security "very seriously", found the exposure "inexcusable" and planned to investigate how the data came to be publicly exposed.

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"We see more and more examples of how bad actors use leaked or hacked data for a range of crimes or other unethical purposes", said Kromtech's chief communications officer Bob Diachenko in a blog post revealing the breach.

Verizon, Dow Jones, voting machine maker ES&S and the World Wrestling Entertainment (WWE) have all had data released this way. It shows that companies are still making rookie mistakes when handling data, and suggests that they need to implement more stringent (and importantly, continuous) oversight of their partners to keep your data secure.

Independent security expert Graham Cluley said the problem had a "fundamentally human" cause.

"Even if companies realise they've accidentally published sensitive data via Amazon and locked up their data buckets, there is always the risk that Google has already indexed and cached the information", Mr Cluley said.

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